Personal Data Information Notice

Google Analytics and shared analytics choice

With explicit consent, Google Analytics 4 measures general pageviews, section visibility, scroll thresholds, language changes and contact-link interactions. Group, Clinic and Travel share one property and Web stream on alfaheal.com. A contact click does not confirm a conversation, appointment or sale. Clinic treatment/medical-interest categories, personal details, phone/email values, free text and raw visitor URL/query/hash input are not sent. Page addresses and titles use fixed safe codes; advertising personalisation and Google Signals are disabled.

The alfaheal:consent:v3 localStorage record keeps the version, analytics and map/external-content choices, choice time and expiry for 180 days. These choices apply across Group, Clinic and Travel. With consent, first-party _ga and _ga_5JTL2NYT4H cookies distinguish browsers/sessions for up to 180 days. The property uses 2-month retention for GA4 user/event details; aggregate reports may have different retention. Google may technically process IP/device/browser information and process data abroad. Google privacy information: https://policies.google.com/privacy. International transfers remain subject to the applicable conditions described above.

Analytics is off by default; scrolling or continued use is not consent. Use Cookie settings on Group or in the Clinic/Travel footer to switch analytics off and save, or reject all. Withdrawal stops future analytics across brands, deletes first-party GA cookies and reloads the page to remove the running tag. It does not automatically erase data already transferred; use the contact channel above for deletion requests. Analytics and map choices can be changed separately; each change applies across Group, Clinic and Travel. Withdrawing map consent removes embedded maps in all sections.

1. Controller and contact

Controller: Uğur Alfatlı · info@alfaheal.com · PUNTA Residence, Alsancak Mahallesi, 1456. Sokak No:10, Kat:12, Daire:16, 35220 Konak / İzmir, Türkiye. Please identify Alfaheal Travel & Organization in your enquiry so it can be routed appropriately.

2. Data and collection

Website delivery and security may involve your IP address, requested page, access time, browser information and technical errors in hosting/server infrastructure. Browser preferences and optional map content are described in the Cookie Policy.

If you contact us by telephone, email or an external messaging service, we process the contact details and request you provide. This website has no account registration, payment or document upload form.

3. Purposes and legal bases

Under KVKK Article 5, technical delivery/security relies on legitimate interests where compatible with your fundamental rights (5/2-f); responding to service requests and directly related pre-contractual steps relies on contract-related necessity (5/2-c). Legal obligations (5/2-ç) and establishing, exercising or protecting rights (5/2-e) apply where relevant.

Optional analytics, browser preferences and map content use your separate consent (5/1). Making an enquiry does not constitute marketing consent.

4. Sensitive information

Do not send passports, identity documents or medical reports in an initial enquiry. Documents needed for a booking are handled through separate service-specific information and an appropriate legal basis.

5. Recipients and transfers

Data may be processed by hosting, technical support and communication providers to the extent needed, competent authorities where legally required, and authorised advisers for protecting rights. No automatic cross-brand marketing profile is created.

Google Maps is loaded only after you enable external content. Links to WhatsApp, Instagram and Google lead to independent providers. International transfers require an applicable basis under KVKK Article 9. Cookie consent alone does not establish a safeguard for routine international transfers.

6. Retention

Information is kept only as necessary for its purpose, applicable record-keeping duties and the establishment or protection of rights. Open enquiries, contractual relationships, statutory periods and disputes determine retention. Data is deleted, destroyed or anonymised when no processing condition remains. The Cookie Policy specifies browser storage lifetimes.

7. Rights and requests

KVKK Article 11 provides rights to learn whether data is processed, request information, learn its purpose and recipients, seek correction or legally applicable deletion/destruction and notification to recipients, object to adverse results of solely automated analysis and seek compensation for unlawful processing.

Send a signed written request to the above address, or use the email address previously supplied to and registered with us to contact info@alfaheal.com. Identity checks will be proportionate. Requests are answered as soon as appropriate and within 30 days, normally without charge subject to legally permitted costs. You may complain to the Turkish Personal Data Protection Board subject to statutory conditions.